FAQ's

Find out everything you wanted to know about SymmetryElectronics.com. THE online destination for wireless, video and embedded semiconductor products.

Below are some of the questions that we hear frequently. If you don't see your question here, please feel free to send us an email or give us a call at 866-506-8829.

  1. Who is SymmetryElectronics.com?
  2. Why should I buy from SymmetryElectronics.com?
  3. How do I get a username and password?
  4. What happens if I forget my username or password?
  5. What if I have a question, can I call someone?
  6. Do you have a minimum order?
  7. How do I know if the product I want to buy is in stock?
  8. What about shipping costs? Are they included in my order?
  9. How do I track my order?
  10. What are the payment terms?
  11. When will my credit card be charged?
  12. What if I need to return something?
  13. Do you offer volume Pricing?
  14. What is your mailing/shipping address?
  15. How do I remove my name from your mailing list?
  1. Who is SymmetryElectronics.com?

    SymmetryElectronics.com and SemiconductorStore.com are brought to you by Symmetry Electronic Corporation, an authorized distributor specializing in wireless, audio/video and embedded semiconductor products. We are an ecommerce and information site designed to focus on the specific needs of electronics design engineers and their colleagues. SymmetryElectronics.com provides a straightforward, easy-to-use site so that our customers can research the latest technology from a carefully selected group of global suppliers. Design Engineers and purchasing professionals can buy everything from development and evaluation kits, proto-type quantities, and production run items. In addition to the vast information capabilities, SymmetryElectronics.com offers design resources, such as application notes, detailed product information, data sheets, cross reference tools, product selection guides, market segment information, informative videos and block diagram navigation tools.

  2. Why should I buy from SymmetryElectronics.com?

    We are authorized distributors with factory-trained support teams available to help customers with everything from product selection to getting a development kit fired up. All product is fully supported by manufacturer warranties.

  3. How do I get a username and password?

    For first time customers: you can add items to your cart, and during the checkout process you will be asked to create a username (your email address) and a password.

    For existing Symmetry customers: you can either place an order on the site using your email address and password, or contact our sales team and we can issue you credentials that are already set to use your existing customer account.

  4. What happens if I forget my username or password?

    Submit a request for your password here.

  5. What if I have a question, can I call someone?

    Not only can you call one of our knowledgeable team members at (310) 536-6190, our normal working hours are 8:00 AM - 5:00 PM PST, you can contact us at any time online.

  6. Do you have a minimum order?

    We have no minimum orders.

  7. How do I know if the product I want to buy is in stock?

    You can verify stock by contacting our sales team at (310) 536-6190, or by email. If you place an order, and the goods are not in stock, a sales team member will contact you by email with the delivery time.

  8. What about shipping costs? Are they included in my order?

    Shipping charges are based on our negotiated rates with the common carriers. FedEx is our preferred carrier and offers the deepest discounts to most destinations. Occasionally we get a product weight wrong and you will see an unusually high freight amount. If this happens, please contact us so we can correct the charges. An order confirmation will be sent to you after you place your order, and upon shipping, an invoice will be emailed to you with the detail of all charges. We do not charge your credit card until your order is shipped.

    SymmetryElectronics.com does not ship via USPS.

  9. How do I track my order?

    When your order is shipped we will email you an invoice with the tracking number. Just click on the tracking number to trace your order. If your order is lost, contact us so we may file a claim for you. If your order hasn't shipped yet, contact our sales team for a delivery date. Please white list our domain SymmetryElectronics.com so you receive our notifications.

  10. What are the payment terms?

    You can read about our payment terms by clicking here.

  11. When will my credit card be charged?

    Your credit card will be charged the day your order is shipped. You will receive an invoice by email itemizing the charges.

  12. What if I need to return something?

    We accept merchandise returns within 30 days of the original invoice date subject of the terms outlined in our terms and conditions.

  13. Do you offer volume pricing?

    We do! not only we provide products for design and prototype needs, we are well equipped to assist you with your full production runs.

    Please contact us, or send us a Request For Quotation (RFQ) and we will be happy to quote you or your contact manufacturer price and delivery details for your production needs.

  14. What is your mailing/shipping address?

    Our corporate office and 70,000 square foot warehouse is located in Southern California. Our mailing and shipping address is:

    SymmetryElectronics.com
    5400 West Rosecrans Avenue
    Hawthorne, CA 90250
  15. How do I remove my name from your mailing list?

    Your privacy is important to us. We do not sell our customers' information to anyone nor do we send out emails or mailings from third party providers. We may, however, send you emails and newsletters from time to time about our products, services and special offers we believe may be of interest to you. In addition, we may also send you periodic updates relating to changes and upgrades to our website. Please see our privacy policy for complete details. We intend these communications to be a service to our valued customers. If you do not wish to receive these notices, please send us an email to opt out.