Find out everything you wanted to know about SemiconductorStore.com. THE online destination for new and emerging technology.
Below are some of the questions that we hear frequently. If you don't see your question here, please feel free to send us an email, give us a call at (877) 466-9722 or log on to chat with us LIVE. . .Maybe we'll post your question for everyone to admire. After all, it's all about community.
1. Who is Semiconductorstore.com?
Semiconductorstore.com is brought to you by Symmetry Electronic Corporation . We are an online community designed to focus on the specific interests and needs of electronics design engineers. Semiconductorstore.com provides an easy eMarketplace for the procurement and information on the latest in semiconductor and hi-tech products focusing on new and emerging technologies. Design Engineers and purchasing professionals can buy everything from development and proto-type kits, samples, and production run items. In addition to the eMarketplace capabilities Semiconductorstore.com offers design resources, such as trade publications, application notes, detailed product information, data sheets, trade show and conference announcements, trade association information, cross reference tools and much more.
2. Why should I buy from Semiconductorstore.com?
We offer immediate product availability, competitive pricing, and great service. Why wouldn’t you buy from Semiconductorstore.com?
3. How do I get a username and password?
First time / Credit Card Customers: once you are ready to purchase click on the “check out” button and you will be asked to submit a username and password.
Established Customers with terms: Download and complete the username request form and fax it back to us. You will be issued a username and password by email within 24 hours.
4. What happens if I forget my username or password?
Contact us, and will issue a new username and password.
5. What if I have a question, can I call someone?
Not only can you call one of our friendly and helpful sales staff at (310) 643-3470, our normal working hours are 8:00 AM - 5:00 PM PST, you can contact us at any time online.
6. Do you have a minimum order?
There is no minimum order for domestic orders, however a $15 handling fee is added to domestic orders under $50. There is a minimum order of US$250 for orders shipped outside of North America.
7. How do I know if the product I want to buy is in stock?
You can verify stock by contacting our sales staff at (310) 643-3470, by email, or live chat. If you place an order, and the goods are not in stock, a sales rep will contact you by email with the delivery time.
8. What about shipping costs? Are they included in my order?
All domestic orders are shipped via the best 2-day service available and are FOB shipping point. The calculated shipping and handling charges will be added to your order. Upon shipping, an invoice will be emailed to you with the detail of all charges.
9. What if my shipment is lost?
One of the great features of our site is you can log into your account and retrieve all the information for your shipment including the tracking number. If you do not receive your order or it appears lost, you can track your order yourself on line, or you can call, chat or email one of our sales reps during the hours of 8:00-5:00 Pacific Time.
10. What are the payment terms?
For first-time customers, payment terms are by major credit card. SemiconductorStore.com accepts Visa, MasterCard, American Express and Discover. For returning customers issued a username and password, credit terms are available upon credit approval. Please download our credit application . C.O.D. orders are not accepted on the SemiconductorStore.com website. For international orders, please see our terms and conditions.
11. When will my credit card be charged?
You credit card will be charged the day your order is shipped. You will receive an invoice by email itemizing the charges.
12. What if I need to return something?
Semiconductorstore.com accepts merchandise returns within 30 days of the original invoice date subject to the terms outlined in our terms and conditions .
13. Do you offer volume Pricing?
We do! Semiconductorstore.com not only provides products for design and prototype needs, we are well equipped to assist you with your full production runs. After all we are part of Symmetry Electronics Corporation . Please contact a sales representative at (310) 536-6190, and we will be happy to quote your price and delivery for your production needs.
14. What is your mailing/shipping address?
Our corporate office and 70,000 square foot warehouse is located in Southern California. Our mailing and shipping address is:
Semiconductor Store.com · 5400 Rosecrans Avenue · Hawthorne, CA 90250
15. How do I remove my name from your mailing list?
Your privacy is important to us at Semiconductorstore.com. We do not sell our customers’ information to anyone nor do we send out emails or mailings from third party providers. We may, however, send you emails and newsletters from time to time about our products and services or other information we believe may be of interest to you. In addition, we may also send you periodic updates relating to changes and upgrades to our website. Please see our Privacy Policy for complete details. We intend these communications to be a service to our valued customers. If you do not wish to receive these notices, please send us email at opt out.
16. Cannot see the "Customer Login" screen
When clicking on the "Customer Login" screen it brings you to the online store instead of the Customer Login Screen.
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